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Fly540 Kenya in media storm over disabled bishop

Fly540 Kenya today issued a statement defending itself from allegations that staff made a disabled bishop crawl down one of its aircraft. The allegations were published in the Nairobi News.

A Fly540 Dash 8 at Nairobi's Wilson Airport.

A Fly540 Dash 8 at Nairobi’s Wilson Airport.

In the statement, Fly540 Kenya drew attention to its terms and conditions which state (among other things) that it can assist wheelchair passengers, “provided we are informed at the time of booking.”

The source of the allegations is Bishop Jackson Kosgei of Worldwide Gospel Church of Kenya. The Bishop is not only a prominent personality but is father to a popular gospel musician, Emmy Kosgei.

Bishop Kosgei happens to move in a wheelchair. According to a complaint he made to police at Nairobi’s JKIA, the Bishop says he crawled out of a Fly540 aircraft because airline staff failed to assist him.

On its part, Fly540 says that Bishop Kosgei has been a frequent traveler with the airline and has not had any issues previously. Preliminary investigations by Fly540 indicate that Bishop Kosgei, “declined assistance whilst disembarking.”

The airline says that the assistance it can provide to passengers is dictated by the terms and conditions of insurance. “We are however able to assist wheelchair passengers who can be escorted up to the aircraft door, as long as they are able to climb the stairs – and provided we are informed at the time of booking,” says the statement by Fly540 Kenya.

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